Recent customers - The Incorporated Council of Law Reporting, Oxford University Press, Cambridge University Press, Scottish Council of Law Reporting and Scottish Natural Heritage.
The role of the publisher is a rapidly changing one, not least the question of where the publisher can add value to the publishing process.
Publishers have to deal with publishing content to multiple channels – print, online, ebooks; the re-purposing of content in different ways depending on the method of dissemination; the collection and collation of content in different formats from multiple contributors; the management of contributors; the management of, and support to, customers of online subscribed content.
So many streams of content and so many interfaces. To design systems and processes to manage all of the above requires specialist knowledge and experience.
Which is where we come in . . .
The term ‘documentation’ is used to describe a range of different types of authored content intended for different audiences – from internal process documentation for staff, through to customer product or user guides. Organisations often view the documentation process as necessary but of less importance than more obvious revenue-generating activities; but poor quality documentation can adversely impact on these revenue generating activities and in customers’ perceptions of an organisation’s products and services.
Good quality documentation has the following attributes:
The underlying information architecture for the content should be designed to:
Which is where we come in…